Formitize Case Study: Citywide Services

Citywide Services are a large national services company. Responsive and innovative, Citywide Services shape liveable cities by delivering the full scope of civil infrastructure, open space, and environmental services to government and private enterprise. Collectively, their services positively impact more than 12 million Australians every day.

Citywide Services support community groups, create inclusive career roles, and develop sustainability initiatives that underpin their corporate social responsibility commitments.

Their vision is for everyone to live and prosper in clean, healthy, safe, and sustainable cities and communities as their cities and communities grow into the future.

Ankit Agarwal of Citywide Services first heard about Formitize from others in his industry using Formitize.

Citywide Services previously faced these challenges in their previous business process:

  • Paperwork Getting Lost
  • Tedious, manual data entry
  • Lacking staff Management

Citywide Services were looking for these solutions:

  • Getting things done on site
  • Paperless Forms
  • Job Management
  • Job Scheduling
  • CRM – Customer Management
  • Safety First
  • Reporting

Ankit says, “Formitize has become a valuable asset to the day to day running of the Business. Formitize provides an incredible contribution to how our business operates. Formitize paperless business solution is great. It has made improvements to our business”.

Citywide Services are currently using these solutions:

  • Resources (Document Management)
  • Paperless Forms
  • Job Management
  • Job Scheduling
  • CRM – Customer Management
  • Reporting
  • Asset Management

Ankit says, “Setting up our Formitize Account was amazingly easy. We were up and running in no time with a lot of great features. Formitize is a good solution.

When asked, overall, how effective Formitize has been on its Support and Customer Service, Ankit says, “The Support and Customer service teams are always very helpful and responsive. Prue was great to work with.”

When asked to rate the overall Formitize Client Support (1=Very Poor, 10 = Amazing), Ankit gave us a “10.”

Why Citywide Services Chose Formitize

Citywide Services were using other software solutions before they came across Formitize including a range of Microsoft products.

They made the shift to Formitize because their previous solutions were too difficult to navigate and set up.

Citywide Services Testimonial

Ankit shares, “It was great working with the Formitize team. We were up and running with job workflows and digital forms in a matter of days.”

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Formitize – making paperwork paperless.

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