Formitize Case Study: Strategic Pest Solutions Pty Ltd

With twenty years of experience in the pest control industry, Strategic Pest Solutions is a pest company that looks for solutions to client’s issues. They aim for long-term solutions to pest problems and their technicians are well-trained and ready to answer any questions you may have. Every client is unique and their goal is to leave clients pest free whether commercial businesses or homeowners.

For commercial clients, Strategic Pest Solutions look to develop custom strategies whether that means recurring treatments or working with quality assurance departments.

Russell Thorsen of Strategic Pest Solutions says, “I first found or heard about Formitize from others in my industry using Formitize.”


Strategic Pest Solutions were facing these challenges in their previous business process:

  • Inefficiencies
  • Time delays

Solutions Needed

Strategic Pest Solutions came to Formitize looking for these solutions:

Russell says, “Formitize has become a valuable asset to the day to day running of our Business. Formitize provides a valuable contribution to how our business operates. Formitize is great and it has made improvements to our business. Formitize is good value for money.”

Solutions Used

Strategic Pest Solutions are currently using these Formitize solutions:

Experience Working with Formitize

When asked to describe the experience in working with the Formitize day to day and navigating around the different modules, Russell says, “Setting up our Formitize Account was easy. Formitize is a great solution that is simple to use and easy to understand.”

Formitize Support and Customer Service

Russell says, “Formitize Support and Customer Service teams are very responsive and always very helpful.”

Russell Rates Formitize 10 out of 10 

In terms of rating the overall Formitize Client Support (1=Very Poor, 10 = Amazing), Russell gives Formitize a “Amazing 10.”

When Russell was asked to rate Formitize, on a scale of 1 to 10, on how easy Formitize is to navigate as a Business Solution (1 being Very Difficult – 10 being Very Easy),he gave Formitize a “Very Easy 10.”

On a Scale on 1 to 10, when asked how likely it was for him to recommend Formitize to a friend or Colleague (1 = Not Likely – 10 = Very Likely), again, Russell gave a likelihood score of “Very Likely 10”.

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