Formitize is a smart business platform providing software solutions to thousands of clients all over the world ranging from very small businesses right through to government agencies and many of the world’s largest corporations. We are a team of innovators looking for ways to do things better. Our “all in one” platform is evolving fast with a mission to be the world’s favourite smart business platform. We’re proud of where we are and what we do, but we’re super excited about where we are going and we’re growing our team of people to come on the journey with us.
The Team’s Mission
Develop long term relationships with care & attention
Client Care Manager
About the Role
Formitize is famous for our level of client care and support and that is all thanks to our Client Care Managers. The role of our Client Care Managers includes responding to Level 1 support requests from clients, engaging with Support and Engineering Teams where required to assist all clients in the successful use of Formitize. The role also includes identifying new products and services that could benefit clients to ensure they are making the most of what Formitize has available to help and to always be improving our Support touch points such as User Guides, Updates and Help Services. By providing an outstanding level of client care, you will convert our users from clients to advocates and there is no better promotion than word of mouth from happy advocates.
You will have a strong background either in Customer Care or in the Formitize platform (or ideally both!). We are famous for our client care so you will need to be patient, have empathy for our clients, be a clear communicator and a genuinely helpful nature that goes above and beyond to respond to any client support requests. You will be supported by Level 2 and Level 3 technical support teams so while your technical knowledge around apps and software does not need to be at a high level, you need to be familiar with general product or service based support processes.