Formitize Case Study: Customised Pest Control Cairns

7 June, 2024
Case Study 30

Customised Pest Control:



With an extensive background in Pest Management, Customised Pest Control stands out as a reputable and fully licensed company that prioritizes your peace of mind. With years of practical experience, they have become a trusted name in the industry.


Since their inception in 2001, Customised Pest Control have grown exponentially, expanding their operations to two branches. Originally based in Adelaide, they have now extended their services to Cairns, catering to the needs of both commercial and domestic clients.


Customised Pest Control understand the importance of protecting your property from various pests. Whether it's your home, school, café, restaurant, industrial site, unit, office, factory, or hospital, they have the expertise to handle any pest-related issue effectively.


Their team of skilled technicians are not only knowledgeable but also passionate about what they do. With a combined wealth of over 25 years' experience in pest identification and eradication, they possess the skills necessary to tackle even the most challenging infestations. When you choose Customised Pest Control, you can trust that their experts will act swiftly and efficiently to eliminate the problem and prevent future pest-related concerns.


Furthermore, Customised Pest Control go the extra mile to ensure your satisfaction. With every Timber Pest Inspection, they provide a comprehensive 12-page report that complies with Australian Standard AS 3660.2. They believe in transparency and honesty, which is why they are fully licensed and insured. Rest assured, they value your time and will always arrive promptly for scheduled appointments. When servicing your home or business, they treat your property with the utmost respect.



Kym Roe, a dedicated professional from Customised Pest Control Cairns, discovered Formitize while searching online for efficient Pest Control Programs. The primary motivation behind their decision to choose Formitize was the need for advanced reporting solutions.


Kym explains, "Our previous business process posed numerous challenges for us. We faced issues such as time delays, misplaced paperwork, and the laborious task of manual data entry."


According to Kym, the Formitize Solution has been instrumental in enhancing their business operations and provides excellent value for money.


Currently, Customised Pest Control Cairns utilizes several Formitize solutions, including Paperless Forms, Job Scheduling, CRM - Customer Management, Accounting - Invoicing, Quotes and Payments, and Reporting.


Setting up their Formitize Account was a breeze, and Kym attests to its effectiveness as a reliable solution.


To ensure a seamless transition, Customised Pest Control Cairns took advantage of Formitize's training options, including Virtual Screen Share Training and Face-to-Face Training. Additionally, they make use of the Support Tools offered by Formitize, such as the User Guide and direct phone support. The responsive Support and Customer teams have consistently provided valuable assistance.


Previously, Customised Pest Control Cairns used a different software solution called However, the limitations of their old software, which was essentially an online diary, prompted them to make the switch to Formitize. Formitize not only allows them to generate reports on-site but also empowers them with comprehensive capabilities.


When asked about the likelihood of recommending Formitize to a friend or colleague, Kym confidently gave it a perfect score of "10."


Formitize has proven to be a game-changer for Customised Pest Control Cairns, providing them with efficient and streamlined solutions to enhance their business processes. Discover the power of Formitize for yourself and experience the benefits firsthand.


Discover the features that earned Formitize a “10” from Customised Pest Control Cairns. Start your Free Trial Today!


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