Formitize Case Study: South Sydney Pest Control Pty Ltd

6 June, 2024
Case Study 29

South Sydney Pest Control Pty Ltd:



South Sydney Pest Control Pty Ltd, a family-owned Australian company, has established itself as a leading provider of pest control services in the Sydney metropolitan area for over two decades. With an additional 20 years of building construction experience under their belt, they bring a wealth of knowledge and professionalism to their clients.


Dedicated to delivering the highest standard of service, South Sydney Pest Control employs a team of extensively trained staff proficient in all aspects of pest management and control. Their expertise is complemented by their commitment to staying at the forefront of the industry by utilizing cutting-edge technologies.


To ensure that their customers receive the most effective pest control solutions available, all technicians at South Sydney Pest Control actively engage in professional development. They attend monthly trade fairs and participate in annual risk management conferences, diligently keeping themselves up to date with the latest advancements in pest control techniques and treatment methods. This ongoing education enables them to offer the most innovative and efficient pest management solutions to their valued clientele.


South Sydney Pest Control Pty Ltd was introduced to Formitize through recommendations from industry colleagues who were already utilizing the app, as shared by Rhonda Simpson, a representative of the company.


According to Rhonda, the company sought out solutions to address various challenges encountered in their previous business processes, such as inefficiencies, delayed payments, and laborious manual data entry. Specifically, they were in need of CRM (Customer Management) and Accounting functionalities, including invoicing, quotes, and payments.


Rhonda highlights the specific Formitize solutions they have integrated into their operations, which include Resources (Document Management), Paperless Forms, CRM (Customer Management), and Accounting (Invoicing, Quotes, and Payments). These solutions have proven to be invaluable assets in the day-to-day management of their business.


The transition to a paperless business model facilitated by Formitize has resulted in significant improvements and represents excellent value for money. Rhonda emphasizes the ease of setting up their Formitize account and praises the user-friendly nature of the solution, declaring it as their comprehensive business solution.


Furthermore, South Sydney Pest Control now utilizes various Formitize Support Tools to enhance their experience with the platform. These tools include direct communication with a Client Success Manager via phone calls or emails, access to a Getting Started Guide, the option to submit Support Tickets, and a comprehensive User Guide. Rhonda expresses appreciation for the responsive and helpful nature of the Formitize Support and Customer Service teams.


The company previously relied on a different software solution called PCBM, which proved to be less efficient and flexible. PCBM's installation on a single PC led to accessibility issues during Microsoft updates, resulting in frequent lockouts that required support intervention. Additionally, two major computer crashes prompted the decision to transition to a cloud-based software solution, leading them to discover Formitize.


Prior to committing to Formitize, South Sydney Pest Control conducted a thorough comparison of various options, including Pest-App Termisoft. Ultimately, they chose Formitize due to its integration capabilities with Xero, a feature that set it apart from the competition. Rhonda enthusiastically recommends Formitize to friends and colleagues, rating the Formitize paperless app with a perfect score of '10.'


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